Google asks Stadia owners to please not contact customer support about their refunds


The Stadia refund process has begun, and the good news is that most of you won’t have to do anything: Google said it will attempt to “automatically process refunds for all purchases of games, add-on content and subscriptions fees other than Stadia Pro made through the Stadia Store.” You will likely have to wait a bit, though, as Google warned that it’ll take until mid-January to get through most of the process.

“We ask for your patience as we work through each transaction and ask that you refrain from contacting Customer Support as they will not be able to expedite your refund during this time,” Google said in the Stadia Refund FAQ (opens in new tab). “We still expect the majority of refunds to be processed by January 18th, 2023.”